Order Query for Nexus 6p -> Steam Controller

Hi!

I received my Huawei Nexus 6p -> Steam Controller connector (Order ID: 2298585), but the top part of the connector is far too big for the device itself.

Can I confirm that the attached photos are the intended look of the design?

The Nexus 6p measures around 6.3 inches wide, but the connector I've received is 8 inches wide. The phone falls out of the holder unless I balance it incredibly gently.

It seems as though I've received an item that's supposed to hold something much bigger, roughly 8x5.5 inches rather than the size of the Nexus 6p (roughly 6.3x3.1 inches). The item has two inscriptions, "Steam" on one side, and "AIA1830" on the other.

Here is the album of photos in full: https://imgur.com/a/3egMKo5

Any help much appreciated,

Thanks,

Scott

Type: 
General
Status: 
Open
Image: 

Comments

UtorCase Support's picture

Dear Scott,

Apologies for the late reply. Indeed, you have received an incorrect shipment. Did Shapeways get in touch with you?

Any questions?

Contact me at utorcase@gmail.com and specify your smartphone and your controller combination to expedite the response.